Introduction

For over 60 years Bergstrom has designed and manufactured HVAC units for the commercial vehicle industry. Many of the worlds largest and most admired commercial vehicle manufacturers have trusted Bergstrom to keep their customers safe, comfortable and productive.

Based on this proud heritage, Bergstrom continues to invest in the people, technologies and global reach capabilities which will keep our customers at the front of their respective industries.

It has become clear that future success will be defined through excellence in key value added capabilities including:

• Product design and validation
• Optimization of supply base and logistics
• Continuing investments in research and development

Company Vision and Mission

Simplified, robust designs and systems.

Bergstrom began as a heater manufacturer in 1949 and has grown into a designer and supplier of complete operator environment systems for many of our customers.

From the beginning, our design philosophy has been to optimize materials and technology known to deliver years of reliable operation in the demanding environments of heavy-duty trucks and off-highway machines.

Click on the pyramid to view the full Bergstrom Vision

Technology and Innovation

Central to our mission is the dedication to develop functional, durable and reliable engineered products that meet our customer's requirements. These products are integral components to the larger cab environment systems expected to perform at "best-in-class" levels. To meet this challenge Bergstrom has recruited many of the industries top engineering professionals and equipped them with the finest facilities and advanced technologies.

Technological Leader - offering environmental friendly solutions to meet the growing challenges of emissions and fuel issues.

Our new NITE electrified system is the first product of its kind to effectively confront the dual challenge facing today's commercial vehicle industry:

• Mounting EPA legislation
• The increasing costs of running vehicles during non-service periods

NITE is the first entry in the design and development of a family of next generation technology products offered by Bergstrom in response to this market need. We are committed to continued investment in this vital area and will launch new products over the near and mid-term.
To learn more, visit the NITE website:
www.nitesystem.com

Manufacturing / Lean Six Sigma

Operations
The sites may change but the process remains the same. We take full advantage of the opportunities that present themselves to us operationally by following a couple of maxims. Firstly we practice a strong belief in the merits of ”Lean Six Sigma” which has enabled us to transform our manufacturing facilities into lean, data driven, fact-based entities in our journey to Operational Excellence.  secondly, we have employed a “Mastery” program within our plants since the mid-1990s which has grown the capability of our workforce both personally and professionally and contributed to our ability to satisfy our customers.

Lean Six Sigma
Lean Six Sigma has been our pathway to reality.  As we embrace the lean journey our fundamental responsibility has been the elimination of waste throughout the organization.  We employ a disciplined process for improvement where data and facts drive our actions.  Through our global deployment strategy, Lean Six Sigma has been a primary catalyst in establishing our operational vision.  Our facilities have been transformed into visual management factories with clearly defined, line-of-site metrics and measurement tools that insure all team members are working for the betterment of the company.  We are clearly reinventing ourselves continuously improving in everything we do.

Mastery
Mastery is a self nominating process available to our team members that desire to increase their personal "value" through a series of demonstrated proficiencies in quality, productivity, safety, teamwork, continuous improvement, and leadership.  Mastery level achievements improve individual contribution and value. Our Mastery level team members, now approaching 50% of our workforce, are essential in our quest for continuous improvement and each and every one plays a key role in customer satisfaction.

Quality

Our quality program is comprehensive in scope and measurements involving a variety of scales and dimensions.  Internal quality data and field warranty information are important components.  We close the loop on quality assessment by extensive bench marketing and end-user field surveys.

When viewed in total, the data generated by our quality assessment program provides the fullest possible picture of product performance and customer satisfaction.  Important components of our quality program include:

• Error proofing
• Six Sigma teams
• Benchmarking
• Field survey